Story template

Every story, whoever it is about, is written to this template. A company can see in advance exactly what will be published and where its reply appears.

Title

Company – product or service, month and year.

Status

Open, Company replied, or Resolved, with the date of each change.

Last updated

The date of the last change to the page, and a dated line for each correction.

What was bought

Product or service, model, price, date, where.

What was promised

The specific claim, quoted from the listing, warranty, or contract.

What happened

The problem, dated, with photos or screenshots.

What was asked

The exact request made to the company (repair, replacement, refund, other) and the date it was sent.

What the company said

Each reply, dated, quoted in full, in order.

How it was made right

The resolution, dated, in the company's own words where possible. This is the headline.

Documents

Numbered list, each linked.

Timeline

One line per dated event, oldest first.

Company reply to this page

Published verbatim on receipt, identifiers of individuals removed. Until one arrives: "No reply had been received as of <date>."